Your data, kept clean too.

What we collect

When you book a cleaning we collect your name, email address, phone number, service address and the details of your booking (service, size, date, time, notes you choose to leave). When you rate a visit, we store your rating. That's it — we don't collect anything we don't need to clean your space.

Why we collect it

To deliver the service you booked: scheduling your cleaners, sending booking confirmations, the same-day arrival confirmation, service updates and the post-visit rating request. We also use booking history to run recurring plans you've asked for.

We do not sell, rent or trade your personal information. Ever.

Who we share it with

Only the service providers that make the website run: our hosting provider (Railway) and our email delivery provider (Resend), both operating in North American data centres. They process data on our behalf and can't use it for anything else.

Cookies & analytics

The public website sets no tracking cookies. The staff portal uses one essential session cookie so our team can sign in. Visitor statistics are measured with privacy-friendly, cookieless analytics that never identify you personally.

How long we keep it

Booking records are kept while you remain a customer and as long as Canadian tax and business rules require. Ask us to delete your data and we'll remove everything we're not legally required to keep.

Your rights

Under PIPEDA you may ask what personal information we hold about you, correct it, or ask us to delete it. One email is enough: Booking@vanbright.ca — we respond within 30 days, usually much faster.

Contact

VANBRIGHT CLEANING · Metro Vancouver, BC · Booking@vanbright.ca · +1 (604) 774-5191. Questions about this policy or your data? Reach out any time.